Customer Advocate I job vacancy

Vacancy expired!

Our client, a managed care company, is seeking a Customer Advocate I

Location: Springfield, IL

Position Type: Contract

Job Summary:

This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

Requirements:

High School Diploma or GED.
1 year customer service experience in a health care or health insurance environment.
Experience evaluating customer situations, making decisions, and responding quickly to questions.
Data entry and/or typing experience.
Interpersonal, analytical, organizational and independent decision making skills.
Clear and concise verbal and written communication skills.

Preferred Job Requirements:

1 year customer service experience.
6 months data entry experience in an office environment.
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
Knowledge of medical terminology and anatomy.
Referral preference given to applicants able to take and meet testing criteria.