Customer Service Representative

Location: Wood Dale, IL Salary: $14.00 USD Hourly - $15.00 USD Hourly Description: Our client is currently seeking a Customer Service Representative

• Provides customer services relating to sales, sales promotions, installations and communications.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training.
• The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.
• The job requires a basic understanding of work routines and procedures in own discipline.
• The technical procedures for this level are well defined.
• The job works within well-defined procedures that may involve a variety of work routines.
• This job typically requires a minimum of 2 or more years' experience.