Customer Service Representative

03 Jun 2024

Vacancy expired!

As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to make sure you are ready to assist our customers.Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.Moen offers a competitive starting rate of $17/hour with the possibility of overtime and benefits from day one, which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Moen provides all the necessary equipment for you to be successful!If this sounds like the position for you, our next training will begin July 5, 2023, with training hours of 9:00 am-5:30 pm EST. After completion of training, hours will be Monday thru Friday, between  8:00 am-7:00 pm EST OR 7:00 am-6:00 pm CST OR 6:00 am-5:00 pm MST OR 5:00 am-4:00 pm PST  depending on your geographic location. What you will be doing: Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen IncorporatedManages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolutionEfficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and MoenMaintains professional composure during interactionsAchieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and proceduresRecords consumer demographics, product information, and troubleshooting efforts as requiredPerforms other duties and/or special assignments as needed

  • ID: #50041031
  • State: Illinois Chicago 60601 Chicago USA
  • City: Chicago
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-06-03
  • Deadline: 2023-08-02
  • Category: Et cetera