Customer Service Representative ( Bi-lingual)

23 Nov 2024

Vacancy expired!

Customer Service Representative ( Bi-lingual)OVERVIEW:The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services.DUTIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system
  • Receives customer complaints
  • Answers questions, and provides information about services
  • Resolves customer inquiries relating to transportation
  • Communicates resolution to customers
  • Clearly and accurately documents issues
  • Maintains a clean and well-organized work area
  • Represents Mobility Options in a professional manner to our service partners, and the community
  • Other duties as required/assigned
QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required.
  • High school diploma or equivalent, such as GED, required
  • One or more years of Customer Service experience preferred
  • Must be able to work shifts, or flexible work schedules as needed
  • Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes
  • Ability to communicate via telephone with clear speech and a pleasant phone manner
  • Must possess excellent verbal communication skills
  • Ability to work as a member of a team
  • Must be computer literate and proficient in the use of Microsoft Office
  • Must be able to interact and communicate with diverse clients
  • Must be able to demonstrate poise, tactfulness, and diplomacy and have a high
  • level of interpersonal skills to handle sensitive and confidential situations
  • Must undergo a pre-employment drug test once offered a position
  • Must be willing to undergo a criminal and employment background check once offered a position
  • Travel requirement (as a percent):

    • ID: #23292575
    • State: Illinois Chicago 60619 Chicago USA
    • City: Chicago
    • Salary: $16 - $17 hr
    • Job type: Permanent
    • Showed: 2021-11-23
    • Deadline: 2022-01-21
    • Category: Et cetera