Customer Service Representative, Freight Services

Mandate:  Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.    Requirements: 

Minimum of 3 years of operations experience in the Freight Forwarding environment  

College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset 

Experience in CargoWise One system or related systems is considered an asset  

What You Offer:  

Proficiency in establishing rapport and developing solid relationships with key customer contacts 

Ability to probe the right questions, listen carefully and understand customer’s needs 

Ability to work efficiently in a team environment, as well as independently 

Excellent communication skills  

Extremely detail oriented and highly organized 

What We Offer: 

Equal opportunity employer 

Competitive compensation 

Work life balance

Comprehensive health and dental care