Customer Service Representative I

SummaryThe Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.

Job FunctionsProvides exceptional customer service/ client supportMeets and greets walk-in guestsResponsible for sample receipt and login using LIMSAnswers phones and directs clients as neededCommunicates with department supervisors and management regarding issues with sample workflowResolves customer requests and escalates issues as neededProcesses media requestsPossesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidenceAssists in planning/ developing improved operational procedures.Requisitions or purchases supplies.Other duties as assigned.