We are seeking a Customer Service Trainer to join our Chicago team. This role is ideal for an individual who is passionate about coaching, developing teams, and driving high-quality customer interactions. The Customer Service Trainer will play a key role in shaping training strategies, enhancing communication skills, and ensuring service standards align with company objectives.ResponsibilitiesDesign and deliver engaging customer service training programsCoach team members on communication, problem-solving, and service excellenceDevelop training materials, guides, and performance resourcesMonitor training effectiveness and recommend improvementsCollaborate with leadership to align training with business goalsSupport onboarding and continuous development initiatives