Customer Success Manager

18 May 2024

Vacancy expired!

The Customer Success Manager will be responsible for the growth and success of a network of community customers for A Place for Mom within a designated region / market area.  Customer communities include a variety of senior living providers, such as assisted living, memory care, independent living and retirement communities.Who you are:The Customer Success Manager must be adept at measuring and reporting these specific results to the communities, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success.  Ensuring we have good relationships at both the sales and executive levels at these communities is a must.The CSM works closely as a single supportive team with their regional APFM counterparts including Customer Acquisition Manager, Regional Sales Managers and Regional Director, to achieve the market specific revenue goals by driving maximum network penetration, community retention and performance.  This position reports to the Supervisor, Community Customers.What you will do:Builds and nurtures relationships with community customers in market and fostersDrives a quick ramp-up of new community customers and accelerates their effectiveness in being able to convert APFM leads to move-ins.Educates community customers on our value, process and best practicesParticipates in Community Customer company meetings when invited and appropriate.Promotes the adoption and consistent use of Community Central (a free, 24/7 online reporting and lead tracking service).Ensures retention of current APFM community customers in market.Communicates with the regional sales team regularly regarding challenges, incentives and changes with in the market.Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that the data for their entire portfolio of communities are complete and accurate on the A Place for Mom Referral serv Follows acquisitions within the industry and ensures that any “transition properties” remain customers of A Place for Mom.Other tasks as assigned.

  • ID: #49960334
  • State: Illinois Bloomington 61701 Bloomington USA
  • City: Bloomington
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2023-05-18
  • Deadline: 2023-07-17
  • Category: Et cetera