Delivery Lead

Description:As an organization, Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a Delivery Lead to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity requires: The Delivery Lead (DL) position is a delivery position in the organization in which the individual is responsible for managing one or more co-managed projects/project teams/programs at a time. The Delivery Lead provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the project management area. Strategic Thinker & Market Strategist Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance. Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features Establish and perform periodic customer, project, and solution “health checks” with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. Ensure customer reference-ability and, support and enhance on-going relationships. Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks. Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved Organizational Agility / Drives for Results: Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified. Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery. Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Required Education and/or Experience: A. or B.S. in Computer Science (other majors acceptable with requisite experience) A minimum of 5 years of experience in information technology and professional services. 3+ years of Project Management experience. Proficient in either Jira or TFS, or similar technology. Excellent experience with MS Office (Excel, Word, PowerPoint). Requisite Abilities and/or Skills: Possesses incredible degrees of situational awareness with a ‘Customer First Mindset’. Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills. Demonstrated experience communicating and presenting at senior executive/director levels Superior people and personnel management skills. Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training. Medical, Dental & Vision Health Savings Paid Time-Off Short & Long-Term Disability Dependent Care Flexible Spending Account Transportation Benefits 401(k) Life & AD&D & Supplemental LifeSkills:Project Delivery, Client Facing, Managing budget, PMPTop Skills Details:Project Delivery,Client Facing,Managing budgetAdditional Skills & Qualifications:Personnel and communication management skills, and problem solving skills as well as excellent time management and organizational skills. · Communicate requirement details to all applicable offices · Communicate applicable sourcing concerns to delivery and to the customer leadership · Responsible for on-boarding, training and off-boarding of consultants. · Demonstrated experience communicating and presenting at senior executive/director levels (IT Director, VP, CIO, etc.) Continual Service Improvement Skills, analysis of data and metrics. · Consolidate project status and budget information across project portfolio. · Collaborate with Project Managers to manage risk, project scope, and deliver according to the terms and conditions of our contracts. · Establish metrics and analytics to demonstrate: 1) Reduced Risk, 2) Reduced Cost, 3) Improved Throughput, 4) Improved Quality. Project Management Skills. · Demonstrated experience in project management requirements to develop project plans, budgets, internal and external reporting requirements, and achieving and exceeding financial targets · Facilitate internal communication and assembling a solution delivery team for existing and new engagements · Ensure escalation procedures are documented and communicated to client, consultants, and managers. · Support knowledge management strategy and ability to communicate process and procedures internally and externally · Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills.Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.