An acoustic solutions designer and distributor is looking to add a Design Coordinator/Account Manager to their team!Job Description:The Design Coordinator/Account Manager is a liaison between regional representatives and internal teams and delivers an exceptional customer experience from project conception through post-installation. Project Tracking / Facilitation / Project Management:
Fields inquiries relating to the physical and technical aspects of products
Coordinates with internal teams to find solutions for unique products or installations
Receives, processes, and manages multiple incoming orders with unique requirements and timelines
Creates and maintains strong relationships with customers, sales reps, and designers
Creates, runs, and analyzes sales and pipeline reports
Controls project flow from project start through shipping phase by providing administrative direction for customers and various internal departments to ensure project is completed on schedule and within budget
Analyzes initial project requirements
Updates internal databases as project status changes
Coordination with Internal Teams:
Continues to communicate directly with designers and engineers after project handoff
Follows up on status of samples and drawings completed during quotation phase
Works with Architectural Project Managers to establish large project timelines and phasing
Attends weekly meetings with Production and Engineering to review time sensitive projects
Communications with Clients and Representatives:
Leads project intake meetings and communicates next steps and timelines with clients
Provides subject matter expertise on product designs, as needed
Updates customers on shop drawing status and requests additional information, as needed
Communicates tracking information to customers
Provides support to assigned reps
Sends bi-monthly project reports to reps
Sales Support:
Participate in showroom tours and events as needed
Qualifications:
Bachelor's Degree within Design or Architecture
Minimum 2+ years of work
Ability to coordinate projects between multiple departments
Able to work in a fast-paced environment
Knowledge of the design process
Excellent communication, customer service, and multi-tasking abilities
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Full-time