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Job Title: Desktop Support Job Location: Bowling Brook, IL Duration: 12+ Months Job Description: Position Summary: We are seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues of our customers, including but not limited to desktop applications, custom applications, and computer hardware. Primary/Essential Responsibilities: Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc. Set up and configure new computers Install application software Set up/remove user accounts on systems (network, email, phone, security, etc.) Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection Track and update IT inventory Work with vendors to help resolve technical issues Perform miscellaneous related duties and other duties as assigned Required Qualifications: Certificate or Diploma from a Technical School plus one year of directly related experience Excellent interpersonal, verbal, and written skills Ability to problem-solve and think creatively Experience using Windows 10, and Office 365 Experience with Active Directory Experience with ServiceNow a plus Experience with Ivanti a plus Ability to work collaboratively and independently on assigned duties Ability to multi-task and prioritize assignments. Strong Customer Service Preferred Qualifications: CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification MCSA: Windows 10