Desktop Support Tech II (64437.2)

DESKTOP SUPPORT TECH IIDOWNERS GROVE,ILCONTRACTWork Schedule: Monday - Friday / 8am - 5pmPOSITION SUMMARY:This position is responsible for ensuring customer satisfaction of end-users and peers by resolving their reported technical issues in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the company environment with the desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.RESPONSIBILITIES:Image PCs and deploy applications using SCCMInstall, replace and configure hardware, as well as install and configure all standard business and engineering softwarePerform general user and copier location moves for existing setupsPerform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devicesInstall and troubleshoot O365 applications (Teams, SharePoint, OneDrive, and MS Office)Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issuesDocumentation of IT processes to be utilized by the Service Desk and technical teams where neededJob RequirementsREQUIREMENTS:Hands-on experience with imaging, deploying machines, and troubleshootingExperience with administration and support of PCs utilizing Windows 10 OS and Office 365 productsBasic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs, and wirelessProfessional experience in customer serviceCandidate must be detailed orientedGood communication and documentation skillsAbility to elicit cooperation and action from individuals over which there is no supervisory relationshipOvertime work may be requiredPREFERRED QUALIFICATIONS:IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco AssociateEspo CorporationWillowbrook, IL 60527