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Title: Deskside Service L2Location: Chicago, IL Employment : Contract (1.) To provide support for on call escalations and doing root cause analysis of the given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training s, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- ID: #41993035
-
State: Illinois
Chicago
60601
Chicago
USA
- City: Chicago
- Salary: $18 - $21
- Job type: Contract
- Showed: 2022-05-31
- Deadline: 2022-07-26
- Category: Technical support