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Job Title: Desktop Technician II Duration: 1 year Location: North Chicago, IL Job Description:- PC support providing service over the phone, through e-mail, chat, in person, or via remote control. Experience with Windows 10, Windows 7, Mac OS, Office 2010, Office 365, ServiceNow, BitLocker and McAfee encryption.
- Working in a fast paced, team environment.
- Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications3.
- Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
- Experience with Video Conferencing Systems, MacOS, iOS, Android OS, applications, networks, and hardware
- Comply with all company training, legal and ethical requirements
- Must possess a strong customer service orientation.
- Must be adaptive and flexible and have good problem-solving skills.
- Must be able to communicate effectively both verbally and in writing.
- Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS, and Android OS.
Below is the brief introduction of SPECTRAFORCE, the benefits we offer and the disclaimers:Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow and teams are trained to cultivate the joy of NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCE. http://www.spectraforce.com Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law. Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
- ID: #43799605
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State: Illinois
Northchicago
60064
Northchicago
USA
- City: Northchicago
- Salary: Up to $25
- Job type: Contract
- Showed: 2022-07-03
- Deadline: 2022-08-12
- Category: Et cetera