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Title: Desktop Technician/AEI Support AnalystLocation: North Chicago, Illinois, 60064Duration: 12 months +Rate: $28/hr on W2
Description: Responsibilities:- AEI Support Analyst to provide General IT support (desktop, printers, display, Headphones, network, chrome, teams, PC troubleshooting etc.)
- Serve as first point of contact (Level 1) for any type of IT related issues faced by AEI agents or business users and perform troubleshooting.
- Proactively monitor incidents and requests, perform troubleshooting, assess and route to appropriate group/s.
- Proactively follow-up and partner with various teams to investigate and diagnose to ensure incidents are resolved in timely manner.
- Provide advisory and incidents updates to support teams and management via various channels; E-mails, teams group chat etc.
- Expected to work in shifts 7AM to 4PM or late shift 10AM to 7PM.
- Create, publish, and communicate knowledge articles
- Bachelor’s degree or 3+ years of equivalent experience
- Excellent Analytical, troubleshooting and problem-solving skills.
- 2-3 years of Experience as a Desktop Technician or Engineer.
- Intermediate knowledge of infrastructure, network and server systems.
- 1-2 years of Experience in the use of ServiceNow.
- Excellent customer service, written and oral English communication skills.
- Knowledge of SDLC, JIRA/Agile and documentation practices.
- ID: #22841468
- State: Illinois Northchicago 60064 Northchicago USA
- City: Northchicago
- Salary: $25 - $28
- Job type: Contract
- Showed: 2021-11-16
- Deadline: 2021-12-16
- Category: Et cetera