Digital Live Chat Agent

Job DescriptionCamping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV. As a Live Chat Agent, your focus will be to help customers begin their purchasing experience with Camping World. If you are interested in a new challenge and enjoy working in a fun environment, we ask that you please apply - We'd love to have you join our team. This role is scheduled for evenings and weekendsDuties:

Interact with our customers through inbound chats in a timely manner

Assist customers in identifying RV's that may fit their needs

Improve customer experience by supporting and encouraging their decision to participate in the RV community

Schedule RV sales appointments with our customers to meet with our dealership specialists and track in our CRM

Assist in maintaining brand consistency by directing customers to brand specific resources

Constantly achieves established performance goals of the position

Identify and help solve customer issues quickly and effectively

Requirements:

A commitment to customer experience and providing the best support for first time and long-time campers

Ability to think critically and apply logical problem-solving skills

Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment

Strong written skills that lend to clear and concise text-based communication

PC keyboarding and internet experience needed. Typing speed > 50 WPM

Ability and desire to learn about the RV & Outdoor industries.

Past professional experience and accomplished employment history

Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.

Adaptable to constantly changing environments

High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience.

Bilingual (Spanish) is a plus.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.