Empire is hiring Reservation Agents/Dispatchers FT/PT

RESERVATION AGENT/DISPATCH POSITION

RESPONSIBILITIES:

Dispatch vehicles and provide timely information to drivers while on route-which includes updating flights and constantly monitoring travel times

Assist drivers with day-to-day operations

Assist with driver scheduling

Take all scheduling driver complaints to managers and supervisors.

Handle heavy phone traffic

Provide solutions to drop-off and pick-up problems, resolve issues as needed.

Book customer reservations

Must be able to work some evenings and weekends.

QUALIFICATIONS:

Must have 2 years of dispatching and/or customer service experience.

High school diploma or equivalent.

Candidates must have computer literacy in Microsoft Word, Excel and Outlook

Must be able to make solid analytical decisions under stressful situations.

Able to work under time constraints and deadlines.

Must possess excellent customer service skills.

Good verbal, written and relational communication skills, with ability to appropriately interact with employees of all levels including drivers, customers, management, client representatives, and general public.

PREFERRED SKILLS:

Familiarity with the Chicago area.

PHYSICAL REQUIREMENTS:

This position requires constant interaction with people and our livery system software. Work requires sitting, reaching, repetitive motion, and handling/grasping. Communication is required for this job. Must be able to handle an influx of phone calls customers and/or chauffeurs while remaining organized.

All employees must be able to communicate face-to-face, by email and on the phone with or without reasonable accommodation. Business Casual office dress code.