WHAT YOU WILL BE DOING:
You are a creative and passionate about delivering incredible experiences for your guests. You enjoy the thrill of exceeding goals and bringing spectacular events to life - and it just so happens you’ll be doing just that in an award-winning hotel.Reporting to the Director, Event Sales & Services, the Event Service Manager is responsible for the servicing of group business with ranging sizes and markets. This position is also responsible for selling and servicing local and social catering events ranging in size and market.Lead by example and be invested in our Heartist and Vitality cultureEnsure all department standards are being metAssist in problem solving with the Sales Department, including Group Sales Managers, Revenue, and coordinators and assist with client resolution when neededProvide detailed resumes and Banquet Event Orders for each event to ensure all important information is communicated to the all departments, including 3rd-party outlets Prospect and solicit local accounts for catering eventsConduct site tours for event prospects and existing clientsAttend weekly pick up meeting and manage room blocks for all assigned groupsAttend BEO & Resume meetings to ensure all event details are properly communicated to support departments in a timely and efficient mannerWalk event space to ensure proper set up and all requirements per the Banquet Event OrdersMeet with event contacts for pre-planning, on-site, and post-meeting critiquesRepresent the hotel in a positive manner, on property and in the communityMaintain working knowledge of all departments in the hotel Meet Food and Beverage revenue goals through maintaining business on the books and upsellingKnowledge of trends in order to make recommendations for pricing/menus/serviceAvailable to work weekends and holidays as neededWork with other members of the Sales and Revenue Department as neededMentor coordinatorsHigh level of creativity, enthusiasm and flexibilityAny other tasks that may be assigned