Field Support Technician

V-Soft Consulting Group, Inc
Chicago, IL
28 Jun 2024

Vacancy expired!

Field Support TechnicianV-Soft Consulting is currently seeking a Field Support Technician for our premier client. This is a 6+ month contract -to-hire position and is 100% on premises in the Southside of Chicago.

Not a Remote or Hybrid environment. SMaRT IS SUPPORTING 105 SCHOOLS WHERE FIELD TECHNICIANS WILL VISIT AN ASSIGNED NUMBER OF SCHOOLS EVERY DAY OR THROUGHOUT THE WEEK BASED ON THE SCHOOLS SCHEDULE. REIMBURSAL FOR DRIVING BETWEEN LOCATIONS DURING WORK HOURS BUT NOT TRAVEL TO OR GOING HOME.CANDIDATES LOOKING FOR 8 HOURS A DAY WILL BE ASSIGNED SCHOOLS THAT HAVE REQUESTED THAT LEVEL OF INVOLVMENT.

OVERVIEW:Our Client has an immediate opening for a Desktop Support Technician to support the repair and configuration of laptops, desktops, Chromebooks, iPad and other electronic devices. This individual will help install, upgrade, and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

WHAT YOU’LL DO:Specific duties include but are not limited to the following:
  • Address user tickets regarding hardware, software, and networking
  • Ask targeted questions to diagnose problems
  • Provide in and out of warranty hardware and software break/fix activities on a variety of computing hardware, including but not limited to system board swaps, display panel swaps, RAM upgrades, Hard drive replacement, operating system reloads via standard image, and BIOS upgrades, Firmware etc.
  • Ability to handle small projects from start to finish with minimal supervision.
  • Troubleshoot typical applications such as Windows 10, Chromebook OS, Apple OS, Office 365 and other education-centered software and hardware.
  • Troubleshoot network connectivity issues in a LAN/WAN environment with wired and wireless connections
  • Perform installs, moves, adds and changes (IMACs)
  • Troubleshoot printing issues for local and network printers
  • Follow proper disposal procedures and policies.
  • Identify needed parts to support completing repairs and manage parts inventory
  • Follow up with clients to ensure their systems are functional
  • Clearly document technical issues, troubleshooting steps and solutions in ticketing system
  • Support teammates by sharing knowledge, providing feedback, and assisting with follow-up tasks
  • Other tasks as required

WHAT YOU’LL NEED:
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Chromebook/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Friendly presence and helpful attitude, good interpersonal skills, and the ability to work well with others.
  • Strong organization skills with the ability to work in a fast-paced environment.
  • Excellent problem-solving and multitasking skills
  • Ability to lift and move 60 lbs, (component or box)

Education:
  • High School Diploma required
  • Electronics or Computer Associates Degree preferred

Certifications:Required within 6 months of employment:
  • A+ Certification
  • Network+ Certification
Preferred:
  • Apple manufacturer certifications
  • Microsoft Windows certifications
  • Dell manufacturer certifications
  • Lenovo manufacturer certifications
  • HP/Lexmark manufacturer certifications

Interested?Qualified candidates should send their resumes to V-Soft Consulting is a trusted partner with experience across diverse technology stacks to help business get IT done. What makes V-Soft different? Our expertise is derived from over 20 years of delivering world-class IT staffing, consulting, engineering, and managed services to Fortune 1000 and mid-market companies in the U.S., Canada, and Asia.V-Soft is headquartered in Louisville, KY with strategic locations in India, Canada, and across the U.S., including Madison, Chicago, Denver, Harrisburg, and Atlanta. V-Soft has been recognized among the top 100 fastest growing staffing companies in North America and is known for the ability to provide highly qualified consultants for any project at any scale. V-Soft has a wide variety of partnerships across diverse technology stacks, and holds such titles as MuleSoft Certified Delivery Resource, Oracle Gold Partner, ServiceNow Partner, Microsoft Partner, and Cisco Registered Partner, amongst many others. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call .
  • ID: #43662822
  • State: Illinois Chicago 60290 Chicago USA
  • City: Chicago
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-06-28
  • Deadline: 2022-08-26
  • Category: Et cetera