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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryThe Senior Account Manager is responsible for driving the usage, adoption, growth and satisfaction of FreeWheel's key accounts using the demand-side Strata media management platform. You will oversee and manage post-sale activities for a set list of key accounts, which include full-service advertising agencies, media investment firms and in-house advertisers. On a regular basis, you will engage with leadership and top stakeholders at these accounts to understand their needs, identify gaps in their workflows and implement Strata solutions so that our platform becomes an integral part of their business processes. You'll work alongside our sales, product, training and support teams to ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth. The ideal candidate would want to move their media knowledge and experience into the AdTech space and be motivated by helping our customers grow in the Strata platform. You would have experience in client-facing roles with the proven ability to develop trusted, professional relationships with clients. You would be technically proficient and be able to take complex information and deliver it to an audience in an understandable and concise manner. Most importantly, you'd want to be a part of an incredible team, one that supports each other's growth and relishes in each others' wins.Job DescriptionOversee and manage post-sale activities for a set list of Key accounts (clients)
Create and build trusted relationships with our Clients
Regularly engage with top stake holders at the client across leadership, finance, media, executive and technology teams to cultivate a deep understanding of clients' business, workflows and strategic goals.
Create strategic account plans that align FreeWheel's strategic priorities with the Clients' strategic goals
Execute and deliver against strategic account plans, using in-house data to measure results and drive account growth
Lead new-client implementation and on-boarding plans
Showcase, promote and influence increased usage and adoption of the Strata platform, services, new offerings and partnership opportunities
Deliver high quality presentations, product demos and communications in an in-person (post-pandemic) and/or virtual format
Identify account growth opportunities and execute strategies and solutions to seize them
Deliver complex technical and product information in a concise manner, tailored to the audience
Ensure the success and satisfaction of our accounts with the goal to secure long-term retention and growth
Evaluate client workflows, identify gaps, troubleshoot and escalate issues and implement solutions to resolve them
Operate as the nucleus between top stakeholders at the account and our internal sales, product and support teams, ensuring a clear and consistent 2-way flow of information.
Advocate for client / industry needs and conversely be able to set client expectations
Work cross-functionally with Sales, Partnerships, Product and Support to ensure our Clients' needs are met
Promote self-service support tools available to our clients to assist in expanding their product knowledge and self-resolution to technical problems.
Keep up to date with Industry trends, FreeWheel's Product offerings and latest key features
Follow up and follow through in a timely fashion on all Client related manners
Achieve and exceed assigned sales and business quality objectives.
Adherence to all company standards and business professionalism
This position may require up to 10 - 20% travel, specifically to client locations and FreeWheel headquarters (pending due to Covid restrictions)
About you - Job Knowledge, Skills & Abilities3 - 6 years of Strata or comparable media system experience
5 - 7 years of media knowledge and experience, particularly in the TV/CTV and Digital ecosystem
Extensive experience in client-facing roles with the ability to develop trusted, professional relationships with clients.
Proven experience of influencing account growth
Comfortable engaging with varying professional levels and skillsets, in both small and large audiences
Demonstrated technical acumen - possesses the ability and confidence to continuously learn new software / features and identify ways it can be a solution for various use cases.
Possesses high EQ
Proven ability to deliver engaging and interactive presentations
Strong ability to read an audience and shift tactics when content isn't resonating
Exceptional interpersonal, written and verbal communication skills
Demonstrates empathy and compassion to clients and those around them
Commitment to personal and professional learning and development
Radical active listener
Team-focused mindset and also willing to accomplish work independently
Exhibits a can-do attitude and approaches problems using a creative and curious mindset
Doesn't just pass off problems, is a part of the solution
Self-starter who is self-motivated and has a strong desire to exceed customer expectations and deliver results
Exhibits a passion to help our clients grow and remove blockers so they can do so
EducationBachelor's Degree
Relative Work Experience5 - 7 years
Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
Full-time