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OVERVIEWExperience the possibilities of our progressive, omnichannel approach to beauty retail. At Ulta Beauty, our Marketing team is applying the latest technologies to personalize the buying experience of true beauty enthusiasts-in ways that surprise and delight. Building love and loyalty, one communication, one experience, one brilliant idea at a time. We represent the perfect blend of strategy and creativity. Of tactics and analytics. To make Ulta Beauty a brand guests will advocate for. Growing share of heart. Delivering with disciplined consistency. Whether your deepest passion is for design or content, strategy or data, or some combination of all things marketing, Ulta Beauty will provide significant latitude to explore your talents and passions, with opportunities to stretch and deepen, to grow and build. Truly, the possibilities are beautiful.POSITION SUMMARY:The Gift Card Operations Manager role is responsible for the ongoing performance of the Ulta Beauty Gift Card programs. The objectives of the programs are to drive sales, increase brand awareness, drive trips, and help drive Ulta business strategies. This individual will be accountable for operational activities; including executing gift card engagement and guest experience strategies, campaigns, and communications to increase gift card sales and trips to Ulta. Additional responsibilities include managing the marketing calendar, analyzing performance, creating content to educate and engage the field associates on best practices, and assisting the Senior Manager of Gift Card on execution of strategic initiatives.This individual will need to work with and lead cross-functional internal and external partners to execute on strategy. Expert-level relationship building, and communication skills are a must. We are looking for an individual that can manage multiple initiatives simultaneously and thrive in a fast-paced retail environment. The role will be accountable for growing topline growth. CORE JOB RESPONSIBILITIES: - Executes and manages key strategic projects driving Gift Card strategy across channels by working on projects and key initiatives to drive sales, trips and awareness.
- Execute and manage marketing campaigns and communications, gift card contests, and promotional offers both internally and externally.
- Build relationships and collaborate extensively with peers and leadership, internal partners (Store Operations, Finance, Guest Services, etc.), and external partners (Processor, Aggregators, B2B partners, etc.) to drive program growth.
- Serve as a Gift Card program subject matter expert and works collaboratively with cross-functional partners.
- Analyze new business opportunities and provide recommendations based on insights and data.
- Liaise with Store Operations and Guest Services to monitor and action guest feedback, while leveraging knowledge, competitive insights and industry trends to consistently advocate for the guest experience.
- Execute operational activities, find efficiencies, document and improve processes to enhance program operational effectiveness.
- Serve as primary business contact for daily operational activities associated with Gift Card program.
- Assist the Sr. Manager of Gift Card on strategic initiatives as required.
DESIRED CHARACTERISTICS: - Expert-level relationship management skills with the ability to build cross-functional partnerships.
- Prior experience in a sales-driven culture with accountability for delivering on financial objectives.
- Ability to think creatively and strategically to deliver engaging campaigns and communications.
- Ability to work independently and within a cross-functional team.
- Ability to partner internally and externally to build consensus and deliver results.
- Ability to take data and/or insights to make business recommendations and act.
- Subject matter expertise in retail or gift card required.
- Prior experience in gift card or payments industry is desired, but not required.
REQUIREMENTS FOR CONSIDERATION: - Bachelor's degree in a related field (Marketing / Business).
- Minimum of 5 years related work experience.
- Strong project / time management skills and ability to prioritize independently to solve problems in a timely manner.
- Ability to partner cross-functionally; internally and externally, to deliver results.
- Strong organizational skills, attention to detail and sense of urgency with aptitude for detail and accuracy.
- Excellent verbal, written, and interpersonal communication skills; comfortable presenting to all levels of leadership.
- Results driven and team player.
- Attention to detail and sense of urgency.
- Strong financial acumen; experience with P&L and budget management.
- Proficient with Microsoft Office (Word, Excel and PowerPoint).
ABOUTAt Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.