Global Leasing Sales Support ManagerDuluth, Georgia;Chicago, Illinois; Charlotte, North CarolinaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Responsibilities:Provide user application support and business analysis for internal applications including DealFlo transaction management application, ExpressView® client online portal, sales tools, and other applications in support of the User Applications Team, which may include:
Application subject matter expertise, product owner and project development activity
Prioritize project initiatives in conjunction with development team and user community
Analyze, interpret, and translate business requirements into functional application requirements
Jira ticket management within Agile project methodology.
User issue triage, resolution, and escalation for broader DealFlo deal transaction management system, SugarCRM, ARM user access request management, and other peripheral applications
Participate in application development and project activities
Perform system testing (SIT & UAT)- compose, maintain, and execute test scripts
ExpressView® client online portal support:
Provide prospect demo’s and client user training via WebEx
Set up new ExpressView® client coding
Periodic data quality and ad-hoc reporting using Toad or other business intelligence tool
Provide backup support for Global Leasing SPOC (Security Point of Contact) -coordinate access for new hires, transfers, return from leave and handle high priority requests
Compose process documents and maintain user manuals
Provide user validation support for periodic weekend code releases
Required Skills: "Must" have these skills to be minimally qualified
5+ years related work experience; experience in leasing, equipment finance a plus, but not required
Desired Skills:
Critical thinking, analytical and problem-solving abilities
Strong data management with MS Office tools and advanced Excel
Presentation & training
Business intelligence/query building (i.e. Toad)
Lease Accounting system knowledge
Project management experience with Visio a plus
Technical writing
Clear and articulate written and oral communication skills, with strong listening skills
Work well under pressure with time sensitive transactions
Ability to prioritize and execute in a fluid environment
Exceptional Customer Service handling
Professional demeanor/positive disposition
Must be able to interact with all user levels and clients
Strong attention to detail
Highly organized
Technical aptitude
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
Full-time