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Collinwood is assisting our client, a well know and respected financial services firm is seeking a Level 1/2 Technical/Desktop Support professional. We are looking for self-driven individuals with 2-5 years of experience. Note that these roles will be "in office" for the first few weeks for trainingthen moving to a flex/hybrid. This is a 6 month Contract to hire opportunity. The selected people must have great communication and interpersonal skills.What you will be doing• Service Desk experience in a large corporate environment, minimum number of 1000 employees• Customer service experience, including telephone, email, ticketing in a busy environment• Windows and Mac support, virtual desktops, printers, iOS devices• Support of Windows 10 Enterprise, Active Directory 2012, Office 365, Okta Verify, Amazon Workspaces (AWS)• This position will include support of our Credit Ratings business with access to secure files and systems.• Employees will be required to meet regulatory and internal requirements including completion of mandatory training and annual disclosure of any covered accounts and Reportable securities, certifications, relationships, outside business interests and certain financial information to carry out this role.What we need from you• Providing excellent customer service/ technical support to our employees; primarily by phone, Microsoft Outlook/Teams, and Zoom• Ticket management support in JIRA for our employees within required SLAs• Daily phone support & ticket updates to the point of resolution.• Multi-factor authentication administration (Okta)• Hardware and software support (PC, Virtual and MAC)• Working with the team leader to provide continual service improvement of our service desk processes and knowledge base• Consistent communication between the two other teams in our department to provide quality support• Effectively redirect hardware related issues to the proper team on-site• Ability to quickly acquire an understanding of a technical issue and identify practical resolution options,• Assess competing priorities, display self-reliance, and own issues to resolution• Previous experience with problem solving in a troubleshooting environmentNice to have• Certificates are an advantage• Understanding of ITIL framework (optional)• Customer Service (phone support
- ID: #43014866
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State: Illinois
Chicago
60290
Chicago
USA
- City: Chicago
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-15
- Deadline: 2022-08-07
- Category: Et cetera