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IT Help Desk - Application Support Specialist- 6month W2 CTH The Application Support Specialist is responsible for partnering with the Manager of IT Operations to leverage the client's brand to provide A Higher Standard of support!. This critical role provides technical support to all of our franchisees and their teams.This position is located in Gurnee, Illinois Hybrid-Remote work after couple weeks of onsite training
PRIMARY RESPONSIBILITIES:Resolve complex application/technical issues.Needs the ability to adapt and pick up new technology rapidly.Must be able to troubleshoot and understand upstream and downstream dependencies.Candidate will be an internal escalation point for the Support team.Must be able to be a team player and work within a small team environment.Respond to requests for application assistance via phone or electronically through tickets.Document, track and monitor problems to ensure timely resolution.Research questions using available information resources.Must be able to and willing to provide phone support to remote clients.On call phone support is a shared responsibility of the support team.Advise users on appropriate action and follow standard help desk procedures. POSITION REQUIREMENTS:Bachelor’s degree in (Business Management, Computer Science, or related discipline);SQL experience: must be able to understand, execute and use pre-built scripts.Great phone demeanor and strong customer service skills – possess a passion for helping first;Must be familiar with multiple browsers and how to troubleshoot issues within them.Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);Strong and effective customer service skills, interpersonal, and conflict management skills.Strong organization, planning, communication, diplomacy, and presentation skills required.- ID: #42067440
- State: Illinois Gurnee 60031 Gurnee USA
- City: Gurnee
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-06-01
- Deadline: 2022-07-30
- Category: Software/QA/DBA/etc