Helpdesk / Active Directory Administrator - On-site

Our client is a pre-IPO Health Tech / Consumer Brand that has an office in Hoffman Estates, IL. This is an initial 6-month contract to perm position. We are looking for a Help Desk Technician to work on-site M-F and you must live within a commutable distance of Hoffman Estates, IL.We are looking for someone who has advanced knowledge of how Active Directory works - both on-prem as well as Cloud and how the 2 synch with each other. (Hybrid Configuration). We have an on-prem Master unit that synchs with Azure Active Directory so AD hybrid configuration experience would be ideal.

• Support Hybrid Active Directory instance.
• Provide in-person support for our Hoffman Estates, IL office
• Provide support to users using our ticketing system, Slack, email, and Zoom
• Escalate issues to teammates and/or other departments as appropriate
• Assist with onboarding of new employees
• Assist with networking/work from home issues
• Provision access to SAAS products when needed (MS Office, Zoom, Mailchimp, etc…)

• Advanced knowledge of Active Directory / AD Hybrid Configurations. Experience setting up AD instances yourself is a plus.
• Experience with MacOS and managing Macbooks (JAMF experience would be nice to have but not required)
• Basic understanding of networking - subnets, switches, routers, wireless access points, etc
• Basic break/fix. I.e. Troubleshooting printers.
• G-Suite and Google-related products experience
• Zoom Video Conferencing and Zoom Rooms experience
• Excellent customer service skills
• Excellent multi-tasking skills. Ability to prioritize.