Vacancy expired!
Our client is a pre-IPO Health Tech / Consumer Brand that has an office in Hoffman Estates, IL. This is an initial 6-month contract to perm position. We are looking for a Help Desk Technician to work on-site M-F and you must live within a commutable distance of Hoffman Estates, IL.We are looking for someone who has advanced knowledge of how Active Directory works - both on-prem as well as Cloud and how the 2 synch with each other. (Hybrid Configuration). We have an on-prem Master unit that synchs with Azure Active Directory so AD hybrid configuration experience would be ideal.
Responsibilities:- Support Hybrid Active Directory instance.
- Provide in-person support for our Hoffman Estates, IL office
- Provide support to users using our ticketing system, Slack, email, and Zoom
- Escalate issues to teammates and/or other departments as appropriate
- Assist with onboarding of new employees
- Assist with networking/work from home issues
- Provision access to SAAS products when needed (MS Office, Zoom, Mailchimp, etc…)
- Advanced knowledge of Active Directory / AD Hybrid Configurations. Experience setting up AD instances yourself is a plus.
- Experience with MacOS and managing Macbooks (JAMF experience would be nice to have but not required)
- Basic understanding of networking - subnets, switches, routers, wireless access points, etc
- Basic break/fix. I.e. Troubleshooting printers.
- G-Suite and Google-related products experience
- Zoom Video Conferencing and Zoom Rooms experience
- Excellent customer service skills
- Excellent multi-tasking skills. Ability to prioritize.
- ID: #43786957
- State: Illinois Hoffmanestates 60169 Hoffmanestates USA
- City: Hoffmanestates
- Salary: $40 - $50
- Job type: Permanent
- Showed: 2022-07-03
- Deadline: 2022-08-26
- Category: Et cetera