Hospital Access Representative

Employment Type:Full timeShift:Evening ShiftDescription:At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family. Benefits from Day One Daily Pay Competitive Shift Differentials including charge and preceptor roles Career Development Tuition Reimbursement On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) Educational Stipend Certification reimbursement (up to 1 certification) Referral RewardsThe Hospital Access Representative reports to the Patient Access Supervisor and is responsible for the Revenue Service operations that affect the reimbursement of the healthcare organization. The representative is a registration specialist who obtains complete and accurate patient demographic, insurance, and financial information, and collects liabilities due from inpatients, outpatients, and emergency patients either face-to-face or over the phone. This role requires technical accuracy, excellent communication skills, and the highest ethical standards. The Hospital Access Representative must provide excellent customer service by creating a patient-friendly registration process and managing patient volume variations and difficult situations. The representative is also responsible for resolving physician and patient requests and inquiries and acting as a liaison between departments. Additionally, the role requires compliance with all regulatory requirements. The representative must confirm, enter, and update all required demographic data, complete the Medicare Secondary Payer (MSPQ), and transcribe accurate bed reservation information, among other duties. The representative must attend monthly in-services, precept new hires, and use AIDET skills to monitor patient waiting areas, answer patient questions, and handle calls efficiently. The representative collects and analyzes demographic and insurance information to maintain registration accuracy, completes work queues for high-dollar exams and surgeries, and demonstrates an understanding of the ED arrival workflows, institutional guarantors, and other relevant policies and procedures. The representative must work within HIPAA privacy and security regulations and consistently maintain registration accuracy rates at or above the department standardShift: 3:00 - 11:30pmWeekend and Holiday coveragePosition Requirements:Customer Service, Registration, Insurance Verification, and POS collection experience preferredMinimum Education:Required: High School DiplomaPreferred: High School Diploma plus training acquired through work experience or educationMinimum Experience:Preferred: 1-2 years of previous job-related experienceOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran