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- Performs and implements daily operational activities that impact discrete components / processes of the Technology engineering work function, and may include responsibilities, such as:
- Participating in improvement and monitoring of deployment operations on pre-release, upgrades and current versions of software.
- Participating in evaluating compatibility of programs with existing communications hardware and software features.
- Participating in development of protocols to support established standards.
- Improving operation and monitoring of standard and advanced features.
- Participating in development of processes and interface requirements.
- Participating in data development and definition of acceptance criteria.
- Gathers and updates necessary information and communicates to appropriate parties.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
- Coordinates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
- May assist in live site support and incident resolution that may include on-call rotation.