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- Actively participates in the daily operational activities that impact important components / processes of the of the IT work function, and may include responsibilities, such as:
- Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
- Evaluating compatibility of programs with existing hardware and/or software features.
- Development of protocols to support established standards.
- Improving operation and monitoring of advanced or complex features.
- Development of processes and interface requirements.
- Data development and definition of acceptance criteria.
- Gathers and updates necessary information and communicates to appropriate parties.
- Utilizes experience in order to identify problematic relationships. Anticipates, prevents and eliminates problems and creates efficient fixes. Facilitates elimination of problems and roadblocks before they occur.
- Works cross-functionally to accomplish assignments. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
- Mentors less experienced members of the team.
- May assist in live site support and incident resolution that may include on-call rotation.
- Conducts vendor management meetings.
- Assess vendors technology roadmap to align with business applications strategy.
- Bachelor's degree and at least 2 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High school / GED and at least 5 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
- Experience in Technology infrastructure, Tandem/NonStop, Virtual Tape Controllers, EKSM, Atalla, Network, Monitoring, Guardian OS, Systems, Databases, etc.
- Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
- Bachelor's degree in Computer Science, Information Technology, Mathematics
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience with programming languages
- Knowledge of IT technologies