IT Service desk Technician

30 Nov 2024

Vacancy expired!

IT Service Desk Technician
  • Direct hire
  • Fantastic benefits / 15% bonus
  • HYBRID Remote (2-3 DAYS ONSITE )
  • The Company - Headquartered in DOWNTOWN Chicago, our client is an institutional fixed income broker/dealer and investment advisory firm, specializing in highly analytical, performance driven strategies.
  • 2 positions available: Service desk Specialist and Service desk specialist with security
  • Opportunity for a Service Desk Support Technician to gain strong experience in a fast paced environment and have long-term career growth.
My client is looking for a Service Desk Support Technician to join their Technology Services team. This is a hands on role responsible for supporting the client's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven environment. The candidate must have strong customer service and communication skills as well as prior technical troubleshooting experience.The Service Desk Technician is responsible for providing first contact support of incoming request to the service desk via telephone, web portal, email and chat to ensure courteous, timely and effective resolution of end-user issues.

Requirements
  • Bachelor's degree, preferably in a quantitative, technical-related discipline, or equivalent work experience in areas of service desk support and leadership
  • 1+ years of service desk support
  • Experience and knowledge in service desk ticketing systems, PC life cycle support, Microsoft Office, Microsoft Operating systems, asset management, hardware and software support
  • Familiar with networking technologies, server support, active directory, and Microsoft Exchange
  • Organized and driven to bring order and direction to fluid environments
  • Structured problem solving skills; experience using systematic and fact-based processes to determine root cause and improve operations and support for mission critical services
  • Oriented toward optimization and efficiency in process
  • Experience working within governing controls such as Change Management, Incident Management and Continuity Management
  • Demonstrated expertise in establishing a culture of positive collaboration among cross-functional teams comprised of diverse personalities, skill sets and levels of experience
  • Highly developed communications skills to clearly articulate the business and technical requirements required for service delivery
  • Effectively conveys a sense of urgency and bias for action

  • ID: #23659350
  • State: Illinois Chicago 60290 Chicago USA
  • City: Chicago
  • Salary: $60,000 - $80,000
  • Job type: Permanent
  • Showed: 2021-11-30
  • Deadline: 2022-01-28
  • Category: Systems/networking