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- Java/J2EE (required)
- OOPS
- Servlets
- JSP
- JavaScript
- Autosys
- Spring
- SQL/PL-SQL
- Systems Administration experience
- Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
- Solve production down situations under tight SLA deadlines
- Root cause and problem resolution follow-up
- Debug and fix production issues by analyzing code, complex sql queries & stored Procedures
- As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system
- Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
- Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
- Strong business acumen, communication, and presentation skills
- Daily stand up meeting to discuss production issues
- Discuss any critical incidents
- Take care of certificate renewal and vulnerabilities in the system
- Validation after deployments done by other teams
- 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)
- Proven expertise in Java/J2EE, OOPS, Servlets, JSP, JavaScript, Autosys, Spring, SQL/PL-SQL, UNIX, Web Services, Web Logic 10.x or above, JMS
- Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
- Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary support teams, and escalate as necessary to ensure timely restoration
- Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving
- Flexible to work for extended hours and on weekends as needed to handle high priority issues
- Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
- Ability to deal with complex information, processes and relationships to derive a simple solution
- Good ability to navigate ambiguity and quickly establish credibility
- Excellent spoken and written English complete with clear oral communication skills
- Experience in Change management and Incident management tools
- Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
- Experience in using Dynatrace and other monitoring tools
- Working experience in SDLC processes