Vacancy expired!
- Application Support - Liaises as the routine contact point, receiving and handling requests for support. Carries out a broad range of service requests for support by providing information to fulfill requests or enable resolution. Assists in the investigation and resolution of issues relating to guest-facing applications. Assists with specified procedures.
- Requirements Definition & Management - Uses established techniques as directed to identify current problems and elicit, specify and document business functional, data and non-functional requirements.
- Programming/Software Development - Contributes to the designs, development, testing, and documentation of complex programs from agreed specifications, and subsequent iterations, using agreed standards and tools. Assesses own work and leads reviews of colleagues' work. Mentors less experienced colleagues as required.
- Systems Integration - Assists in the software builds from software source code. Performs tests as defined in an integration test specification, records the details of any failures, and carries out fault diagnosis relating to simple failures, reporting the results of the diagnosis in a clear and concise manner.
- Release Deployment - Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken.
- Problem Management - Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
- Incident Management: Undertakes the identification, registration and categorization of incidents. Gathers information to enable incident resolution and promptly escalates incidents as appropriate.
- Provide functional and though leadership to your team and business stakeholders
- Maintain strong understanding of business process, goals and drivers
- Collaborate closely with product management and development teams to identify, groom and prioritize value-driven features and enhancements
- Represent Salon Systems Ops in routine ITSM and PMO process meetings
- Manage team support coverage including on-call rotation
- Act as escalation point for all incidents, events and requests for Salon Systems
- Provide regular operations reports to stakeholders on incidents, trends, and status of open items
- Partner with architecture/infrastructure teams to continuously improve and scale application stack
- Drive development and enhancement of and process improvements and automations
- Facilitate training of onshore/offshore team members
- Monitor and optimize performance of production systems
- Ensure all inbound and outbound data processes complete successfully
- Prepare for and manage holiday readiness activities for relevant Marketing applications
- Ensure technical and procedural documentation exists for all systems and processes
- Bachelor's degree in Computer Science, a related field, or applicable work experience
- 5+ years of experience in object-oriented coding and methodologies
- 5+ years of experience with PostgreSQL or relational database; able to write complex, high performing SQL queries
- Experience with Linux operating systems and Dockerized Linux environments
- Experience with development languages including Javascript (React, Node.js), Python and CSS
- Experience with writing, testing and troubleshooting APIs.
- Experience with Development and CI/CD components such as JIRA, Git, Jenkins and Kubernetes
- Experience developing, maintaining and supporting applications on Google Cloud
- Experience using infrastructure and application performance monitoring tools such as DynaTrace to improve application performance.
- Familiar with data retention and compliance concepts
- Experience with Tidal Enterprise Scheduler or Cloud Composer is a plus
- Experience with both Agile and Waterfall methodologies
- Excellent communication skills; feels comfortable working with non-technical business partners
- Strong analysis/troubleshooting skills
- Must be creative, organized, detail oriented, and able to assimilate information quickly
- Proactive and able to catch issues before failures
- Possess a strong work ethic; takes pride in delivering a quality product
- Work with production support and project consultants in an onshore / offshore model
- Support off-hours production issues and code deployments as needed
- Minimal travel required (training/conferences)
- ID: #40847588
- State: Illinois Bolingbrook 60440 Bolingbrook USA
- City: Bolingbrook
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2022-05-14
- Deadline: 2022-06-25
- Category: Systems/networking