Logistics Support Specialist

If you’re looking for an exciting new challenge, consider our Logistics Support Specialist opportunity with Ingram Marine Group. In the heart of Granite City, IL, this person will be responsible for overseeing the order processing lifecycle, from order entry to invoice, and reporting inventory to customers and management.  The associate acts as the liaison between the customers, operations, and sales while striving to improve the customer experience.What you’ll be doing:Maintaining product, customer, and pricing master data in terminal operating system.Maintaining customer contract information and managing rail demurrage rebilling program.Generate invoices, processing credit memos, and troubleshooting invoice issues.Provide storage, tonnage, and inventory reports as required to customers.Generate weekly and monthly reports to finance for management reporting and business intelligence.Coordinating inbound and outbound shipments of rail, barges, and trucks between customers and operations.Communicating with customers, railroad personnel, and truck carriers to coordinate shipments and ensure accurate data capture for invoicing and activity reporting.Addressing customer concerns and inquiries professionally and promptly.Fielding after-hours calls and emails to address customer and operational concerns.Other task as required to constantly improve the overall customer experience.