The Manager, Demand Planning is responsible for leading demand planning, forecasting, service management, and continuous improvement initiatives to ensure high customer service levels while optimizing inventory and supply chain performance. The role manages a team of Demand Planners and serves as a key leader in the S&OP process, driving forecast accuracy, cross-functional alignment, and service recovery activities.Key Responsibilities:Leadership & Team ManagementLead and develop a team of Demand PlannersEstablish goals and objectives aligned with business and supply chain priorities.Coach, mentor, and develop talent while driving accountability for results.Demand Planning & ForecastingOwn the monthly finished goods forecast.Lead a cross-functional forecasting process involving Sales, Marketing, Finance, Channel, and Supply Chain teams.Drive customer collaboration with strategic accounts to improve forecast quality.Manage the demand planning component of the S&OP process.Analyze promotions, projects, seasonality, and new product introductions to improve forecast accuracy.Measure forecast performance and implement continuous improvements.Utilize customer data to drive accuracy (POS, customer inventory)Service ManagementLead cross-functional efforts to achieve fill rate and service level targets.Develop processes that improve end-to-end supply chain visibility and responsiveness.Identify and mitigate demand and supply disruptions.Create and execute service recovery plans.Continuous ImprovementUtilize Lean, Six Sigma, JIT, and 8D methodologies to solve planning issues and eliminate root causes.Improve forecasting, service, and operational performance metrics.Lead reporting and analytics capabilitiesDrive process improvements across planning, forecasting, and supply chain execution.