Manager - Production Support & Implementation

The Manager- Production Support & Implementation leads a team of Business Analysts while directly supporting new client onboarding and implementations. Operating at the intersection of business strategy and technical execution, this role drives requirements gathering, solution delivery, and stakeholder alignment. The Manager is responsible for team performance, resource management, and establishing standard business analysis methodologies across all client engagements.Responsibilities: Manages, mentors, and allocates resources for a team of Business Analysts; drives team development, sets performance standards, and balances workloads across projects. Leads end-to-end requirements gathering for new client onboardings, serving as the bridge between external clients, business stakeholders, and technical delivery teams. Facilitates discovery sessions to define functional requirements, establish clear scope boundaries, and proactively identify and mitigate implementation risks. Establishes standardized business analysis documentation frameworks, oversees User Acceptance Testing (UAT), and ensures high-quality delivery across all client projects. Partners with cross-functional leadership to continuously refine onboarding workflows, improve operational efficiency, and elevate service quality.