Office Assistant/ Dispatcher

Handle inbound and outbound customer service calls & scheduling

Utilize software to schedule and dispatch technicians & sales.

Manage multiple service email accounts and text platform.

Handle walk-in inquires.

Assist in sales efforts through social media support and campaigns.

Follow up on estimates and convert them into invoices, manage payments.

Requirements:

Previous dispatch experience in a fast-paced environment is preferred.

Strong organizational and keyboard skills.

Excellent phone etiquette is a must.

Proficiency in Word, Excel, and other communication platforms.

Ability to navigate the internet, computer systems, and social media platforms.

1-2 years of customer service experience.

Recommended:

Working knowledge of heating and air conditioning (HVAC).

Experience in scheduling and dispatch.

Knowledge of Chicagoland.

Knowledge of residential home services.

Compensation:

$18-20 per hour.

Part-time position with opportunities for full-time

If you are interested in joining our team, please email your resume along with your contact information.