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One of the world s most prominent derivatives marketplace is focused on seeking highly motivated individuals to help foster their corporate culture and uphold their core values with integrity. In this role, you will be working with the most advanced trading technology and industry-leading clearing and risk management capabilities. Come join their world-class team!
This Contract role as an OTC Analyst in Chicago, IL will be responsible for supporting onboarding, including the current BrokerTec Stream onboarding activities. This will involve support for the new business process associated with migrating BrokerTec Stream to a new technology platform. This is a Hybrid role, onsite 2-3 days a week required, 5 days a week optional. Responsibilities:- Managing customer (internal and external) onboarding requests and ensuring follow-up.
- Adhere to and keep documented procedures up to date.
- Troubleshoot, escalate and document issues through resolution.
- Facilitate proper coordination and communication of BrokerTec Stream activities and handover to regional team at the end of each day.
- Mapping and maintaining complex data relationships accurately and in a timely manner.
- Assist customers via multi support channels (phone, IM, chat, workflow).
- Support other onboarding activities associated with CME applications and user administration.
- Proficiency in Microsoft office
- Adept at learning new applications
- Extremely detail oriented
- Excellent communication skills
- Experience working in a time sensitive environment
- Experience in customer onboarding
- Collaborative and proactive