Outcomes Manager-Critical Care

The Critical Care Outcomes Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Critical Care Outcomes Manager serves as the nursing process owner for Critical Care Services, supporting the Intensive Care Unit (ICU) and Intermediate Care Unit (IMCU). This role is responsible for coordinating nursing practice initiatives, supporting operational workflows, monitoring nursing-sensitive indicators, facilitating regulatory readiness, and partnering with frontline teams to improve patient care delivery across the critical care continuum. The position collaborates closely with nursing leadership, physicians, respiratory therapy, infection prevention, case management, and interdisciplinary departments to support evidence-based nursing practice, patient safety, operational efficiency, and clinical excellence.Scope of Responsibility:Support of ICU and IMCU nursing operations and nursing practice initiatives.Collaboration with interdisciplinary teams supporting critical care services.Support of patient throughput, transitions of care, and nursing workflow optimization.Partnership with nursing leadership, operational leaders, and clinical departments.Responsibilities:Serve as the nursing process owner for ICU and IMCU clinical operations and nursing practice initiatives.Support standardization and sustainability of nursing workflows, documentation practices, and evidence-based care processes.Monitor and trend nursing-sensitive indicators, operational metrics, patient throughput data, and patient care outcomes.Coordinate regulatory readiness activities, tracers, audits, and action plan follow-up for critical care areas.Support frontline nursing teams through clinical rounding, workflow observation, and identification of process improvement opportunities.Collaborate with nursing leadership to support patient flow, level-of-care transitions, discharge planning, and operational efficiency.Assist with implementation and sustainment of clinical initiatives, new workflows, equipment, and technology changes.Develop and maintain reports, dashboards, and tracking tools utilizing Microsoft Excel and other data management platforms.Facilitate interdisciplinary collaboration with respiratory therapy, pharmacy, infection prevention, physicians, rehabilitation services, and ancillary departments.Support review and revision of nursing policies, procedures, and practice standards.Assist with education and communication related to workflow changes, nursing initiatives, and operational priorities.Participate in councils, committees, and interdisciplinary meetings supporting critical care operations and nursing practice.Support data collection, documentation review, and operational reporting requirements as assigned.