ServiceNow is currently seeking a Program Associate - Academic Partnerships who will work to execute on our Academic Partnerships Strategy with global public and private Higher Education institutions for external consumer talent. We strive to close the opportunity gap by preparing learners to thrive in careers shaped by continuous technological change and the need for digital skills . Through our university curriculum integration programs, we invest and build delivery capability of faculty and offer programs to students thereby meaningfully improve their lives, communities, and workplaces. We're creating new opportunities for both technical and non‑technical talent, to help more people advance into higher‑paying roles across our ecosystem, regardless of their background.What you get to do in this role:Execute the strategy and management of national, regional Academic Partnerships as assigned. Focus areas; United States & CanadaEvangelize Academic Partnership Program strategy, program management, providing value proposition.Adhere to the international partnership process requirements for assigned institutions: researching needs, securing executive sponsorship with the Academic Partnerships Program Director, developing proposals, and negotiating contracts.Closely work with university management team and their professors/adjunct instructors.Be a trusted advisor and guide through the Academic Partnership onboarding process.Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion)Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc.Report on assessment and health of the assigned academic partnership relationships including KPIsMaintain metrics, dashboard, data analysis.