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Career Area:Marketing / Sales / Product SupportJob Description:Caterpillar’s Construction Industries Services Division (CISD) is excited to be developing a new role within a brand-new team: Condition Monitoring. As a Program Development Consultant for Condition Monitoring, you will provide input to Machine Product Groups and New Product Introduction teams for next generation Condition Monitoring Prioritized Service Events and sales lead development activities. The scope of this work is global and will vary depending on quantity of Cat models and directly or indirectly supporting the MDB product group.Job Duties include:
Apply decisions to develop and support Condition Monitoring Prioritizes Sales Events growth for Construction Industries products
Collect and communicate the Voice of Customer (VOC) and development of Critical Customer Requirements (CCR) input to Machine and Components Business Divisions.
Provide Product Group with industry-specific trends based on customers’ operational data and benchmarking.
Support the definition of new Condition Monitoring Prioritizes Sales Events including functional, technical specifications and product data requirements.
Support projected value of each lead for prioritization and business growth estimates.
Validate sales leads by leveraging analytic models, existing data, and feedback from dealers and customers through pilot activities.
Monitor readiness and support New Product Introduction gateway reviews as needed.
Support ongoing value analysis work related to competitive performance, features, maintenance, and repair costs.
Stay up to date on customer market to understand how and why maintenance, repair and rebuild decisions are made.
Stay up to date on Dealer sales and service operations efficiency improvement opportunities with Condition Monitoring insights.
Basic Qualifications:
Bachelor’s degree or equivalent years of professional experience
8+ years of progressively responsible job-related experience with construction equipment
Product application experience
Desired Qualifications:
Experience communicating technical machine performance to audience
Knowledge and understanding of Caterpillar products, Product Support strategies, Dealer operations and capabilities, machine performance, onboard technologies, and telematics
Excellent communication skills
Self-starter who will thrive in a start-up like environment
Additional Details
Locations: Peoria, IL or Cary, NC
Relocation assistance is available
How We Support You (Employee Benefits)Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).Your Work Shapes the WorldAt Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .#LI #hiringRelocation is available for this position.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
Full-time