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DescriptionJob summaryAmazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.Americas ProServe Operations is looking for a leader with strong consulting and operations experience for our rapidly growing Professional Services business. Based in Seattle, you will partner with leadership across the Americas to scope and deliver growth initiatives end-to-end, requiring collection of business and systems requirements from internal and external customers, writing specifications, driving schedules from design to release, and most importantly, operationalizing these growth initiatives in the field community. You will be expected to make appropriate trade-offs to optimize time-to-market and clearly communicate goals/intent, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams. You will drive the change management necessary to “land” these initiatives.The ideal candidate will possess a mix of Consulting, Strategic Planning, Analytics, and Operations background. S/He will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. S/He must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive projects, build the right analytics, and can also roll up your sleeves, dig in and get the job done. In this role you will anticipate bottlenecks, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner with the right metrics and KPIs is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.Responsibilities include, but are not limited to:· Work with leadership, consulting practice managers, and operations managers to drive strategic initiatives for the business· Develop, implement and govern KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all initiatives· Provide oversight and guidance to cross-functional project teams, planning and executing complex projects across multiple organizations and stakeholders simultaneously to enable the launch of new projects and processes· Support the strategic planning process, the annual, quarterly, and monthly rhythm of business by designing, creating, and providing in-depth business analyticsUp to 25% travelAbout usMentorship & career growthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Inclusive team cultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life balanceOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, our consulting roles are customer-facing, requiring up to 25%-50% travel to customer locations.BASIC QUALIFICATIONSBachelor’s degree
3+ years in a hi-tech Professional Services Organization in a PMO and/or in consulting operational roles driving strategy and operations
Track record for managing challenging projects with aggressive schedules and scarce resources
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
In depth reporting experience with Salesforce.com (SFDC) or other Customer Relationship Management (CRM) software. Ability to build reports and extract data.
Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions
PREFERRED QUALIFICATIONSProven experience optimizing project accounting/billing systems and processes for a professional services business
Working knowledge of Professional Services Automation (PSA) tools (FinancialForce, OpenAir, etc)
Experience documenting business requirements and producing regular status reports
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Full-time