Rosin Eyecare - Ophthalmic Technician

Rosin Eyecare - Ophthalmic TechnicianDate: Apr 9, 2024Brand: Rosin EyecareLocation:Downers Grove, IL, US, 60515Store # : T129 Downers GrovePosition: Ophthalmic TechnicianTotal Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We’re constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.Rosin is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.GENERAL FUNCTIONThe Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.MAJOR DUTIES & RESPONSIBILITIES

Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam

Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation

Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography

Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have

Identifies situations involving dissatisfied patients and acts quickly for resolution

Performs work efficiently, accurately and thoroughly despite time pressure and patient volume

Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA

Effectively utilizes appointment book/scheduling procedures and computer operation/procedures

Maintains safe working environment for all team members and patients

Adapts to various examination scenarios and is personable with patients and staff

Responsible for maintenance and disinfection of equipment and exam lanes

Works weekends and evenings when necessary, in support of the business needs (varies by location)

Adheres to attendance and daily time keeping requirements

Adheres to all company policies and procedures

Consistently maintains proper dress code

Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist

BASIC QUALIFICATIONS

High School graduate or equivalent

1+ year of strong customer service skills (internal/external)

Strong communicator and listener

Problem solving ability

Organization skills

Strong interpersonal skills

Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment

Ability to use exam software, point-of-sale technology and ophthalmic equipment

Ability to work autonomously

Knowledge of office environment

Strong basic math skills

PREFERRED BUT NOT REQUIRED QUALIFICATIONS

Experience in healthcare/clinical setting

Previous experience in customer service, retail and/or optical

Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.Nearest Major Market: ChicagoJob Segment: Ophthalmic, Optometry, Patient Care, Healthcare