Career Area:SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.CATERPILLAR REMANUFACTURINGDo you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding work, with an inspiring team, where every contribution matters.About the role:As a Resource Industries dedicated Senior Sales Support Consultant, you are responsible for working with multiple internal Caterpillar Teams and Cat Dealers to identify, validate and drive Services Growth Solutions aligned with current Caterpillar Enterprise strategies.As a consultant, it’s imperative to maintain alignment with the Resource Industries vertical and mining dealers. Consultants play a critical role in helping to achieve our Services Growth goals while helping customers achieve the lowest possible Total Cost of Ownership (TCO). The consultant must demonstrate creativity, foresight, business judgement, outstanding product support, marketing/distribution knowledge as well as sensitivity to customer financial impact.Job responsibilities will Include but are not limited to:
Primary Liaison between Cat Reman Product Group and Resource Industries Aftermarket Solutions Consultants, Aftermarket Solutions Representatives, Repair Options team, and Caterpillar Mining Dealers.
Growing the services business by selling Cat Reman parts as measured by STU (Sales to Users) growth, dealer Reman utilization growth, and NPI growth metrics.
Serving as the primary marketing contact for Industry Sales Verticals to leverage Reman in support of Sales Vertical Big Rocks/Critical Few.
Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
Designing correct business plan shortfalls and capitalizing on identified incremental sales opportunities.
Resolving issues related to the products and overall commercial performance in the territory; Oversees PINS trends, demand fluctuations, and basic customer requirements.
Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.
Skill Descriptors:
Customer Focus: Extensive Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Working Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Extensive Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Working Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Extensive Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Working Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Working Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Additional Information:
Relocation assistance is available for this role.
Travel up to 50% is required for this role.
The primary location for this role is Tucson, Arizona, but can be located in Mossville, Illinois or within a 50-mile radius of a US-based Caterpillar facility.
Employee benefit details:Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.Here you earn more than just an hourly wage because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Please ensure you frequently sign in to your candidate home for any updates or correspondence for positions that you have applied for. https://cat.wd5.myworkdayjobs.com/CaterpillarCareers .Keep a frequent check on emails as correspondence will be sent to the email that you used to apply with.This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers#LIPosting Dates:May 31, 2024 - June 14, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
Full-time