Vacancy expired!
Codework's client in the Financial Services Industry is seeking an enthusiastic
Service Desk Technician to join their Team on a long term contract or contract to hire basis. This role is hybrid with on site work in downtown Chicago 2 days per week, shift is either M-F 8 am to 5 pm CT or M-F 10 am to 7 pm CT. Responsibilities:- Effectively communicate with end users and troubleshoot issues and requests.
- Translate technical information to non technical staff and resources.
- Troubleshoot and image PCs, printers, and mobile devices.
- Utilize your problem solving skill set and critical thinking to find solutions.
- Support Microsoft Windows, Microsoft Suite, networking technologies and related systems.
- Utilize knowledge management system when troubleshooting issues.
- Work collaboratively with team members and internal departments to resolve issues and requests.
- Complete documentation including knowledge base, tracking and monitoring tickets.
- Set expectations and keep clear communication with end user when opening, assigning, escalating and resolving tickets.
- Prioritize tickets and duties meeting internal service level agreements.
- Other duties assigned.
- Associate’s degree in computer science, business or related field (Bachelor’s degree preferred)
- 1+ Years of experience
- ID: #22721803
- State: Illinois Chicago 60290 Chicago USA
- City: Chicago
- Salary: $20 - $30
- Job type: Contract
- Showed: 2021-11-14
- Deadline: 2021-12-19
- Category: Customer service