Service Desk Technician job vacancy

Vacancy expired!

Codework's client in the Financial Services Industry is seeking an enthusiastic

Service Desk Technician to join their Team on a

long term contract or contract to hire basis. This role is

hybrid with o

n site work in downtown Chicago 2 days per week, shift is either M-F 8 am to 5 pm CT or M-F 10 am to 7 pm CT.

Responsibilities:

Effectively communicate with end users and troubleshoot issues and requests.
Translate technical information to non technical staff and resources.
Troubleshoot and image PCs, printers, and mobile devices.
Utilize your problem solving skill set and critical thinking to find solutions.
Support Microsoft Windows, Microsoft Suite, networking technologies and related systems.
Utilize knowledge management system when troubleshooting issues.
Work collaboratively with team members and internal departments to resolve issues and requests.
Complete documentation including knowledge base, tracking and monitoring tickets.
Set expectations and keep clear communication with end user when opening, assigning, escalating and resolving tickets.
Prioritize tickets and duties meeting internal service level agreements.
Other duties assigned.

Qualifications:

Associate’s degree in computer science, business or related field (Bachelor’s degree preferred)
1+ Years of experience