Service Software Support Specialist

DescriptionAbout Us:EMCOR Mechanical Services (“EMS”) is a division of EMCOR Group, Inc., a fortune 500 company. EMS is a national full-service commercial HVAC provider with a network of 26 operating companies deploying over 3,900 professional technicians to execute systems maintenance, repairs, equipment retrofits, construction services, automation, and energy solutions. EMS generated $2.0B in revenues in 2023 and continues to grow organically and through acquisitions.Job Title: Service Software Support SpecialistJob Summary: EMCOR Mechanical Services has an immediate need for a Service Software Support Specialist in Downers Grove, IL. The successful candidate will provide support to employees of EMCOR Mechanical Services (EMS) primarily, but not limited to the ERP software (COINS). This includes Service Management, Dispatch, Work Order Billing, Job Costing, and Accounting modules as well as the related service technician mobile applications. This position can be performed remotely from any location near an EMS Business location.Essential Duties and Responsibilities:

Work with a team to provide advanced support of existing and new software implementations related to the delivery of HVAC services, including but not limited to dispatch, service order management, billing, and service agreement/contract management.

Conduct end user training both in-person and on a virtual platform and create user documentation to support training.

Diagnose issues reported by users and find root cause and solutions, recording findings in EMCOR’s help desk ticket tracking software.

Work with software developers to report bugs and test fixes.

Work with a team to understand the business needs of EMCOR Mechanical Services operating companies and configure the software to best meet those needs, adhering to corporate standards as necessary.

Participate in troubleshooting and testing of new software features and upgrades.

Assist in maintaining user logins, passwords, and access within the ERP software

Transfer knowledge and train users on best use of feature/functions available in supported applications

Travel as required in support of the EMS operating companies to gain a more intimate knowledge of business operations, assist in software implementations, and train end users.

Qualifications:

Minimum two years of work experience using the COINS software or other HVAC service industry related software.

Experience supporting or working in some or all of the following modules: Service Management, Dispatch, Job Cost, AR, Billing, and Work Order Management.

Excellent analytical, documentation, and communication skills.

Must be able and willing to travel - 15%

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.#EMS#LI- Remote#LI-NS1