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- Expertise in the Software Asset Management Pro application in ServiceNow.
- Good understanding of Software Models, Software Entitlements with various license metrics for various publishers such as Microsoft, Adobe, Tableau, Oracle, etc.
- Ability to perform Software Reconciliation and address the non-compliance by identifying the unlicensed installs.
- Experience in maintaining ServiceNow SAM Pro application by performing regular maintenance such as reviewing Software Normalization, Software Installs on both workstation and servers.
- Good understanding of Discovery process related to discovering the software installs for SAM Pro application.
- Collaborates with Project Managers, Program SMEs, Product Owners, IT Contract Managers and technical staff to perform analysis, and planning during Software Asset Management discovery and analysis sessions.
- Actively participates in the delivery of SAM operational outputs and processes and through the analysis and documentation of business processes, requirements and specifications.
- Promotes productivity and efficiency by studying current SAM practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value.
- Experience with Software Asset Management systems/ processes, including server-side license compliance.
- Ability to review, comprehend and accurately interpret complex contractual obligations related to enterprise software asset management.
- Ability to craft reports regarding information to facilitate Software Asset Management efforts in completing periodic true-ups of enterprise server-side software assets.
- Ability to develop and maintain a process guide of all Software Asset Management roles and responsibilities, processes, and workflows, procedures per each software contract terms.
- Driving all the efforts that is required to be audit ready for any external / internal audits by maintaining license compliance.