ServiceNow Service Mapping/Discovery SME (Remote till office opens) 10+ YEARS

16 Nov 2024

Vacancy expired!

Essential Duties and Responsibilities:
  • Responsible for ServiceNow Service Mapping Activities and supports ServiceNow Discovery activities.
  • Monitors service mapping results, reconciling and addressing any anomalies.
  • Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
  • Ensures that service mapping products are highly available, reliable, and performant.
  • Customization of Service Mapping Patterns on the basis of application/Experience with extending the ServiceNow schema to custom applications.
  • Regular maintenance of modelled applications and triggering Service Review and Audits.
  • Establishes, monitors and maintains Service Mapping refresh schedules.
  • Responsibility for chairing meetings with Software/Application Owner(s) and gather requirements, produce weekly/monthly status dashboards.
  • Experience presenting and conducting demo reviews with Owners/Tower Leads.
  • Intermediate understanding of application architecture and their relations with other application components.
  • Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks.
  • Basic understanding of Linux/Unix commands, SUDO permissions and other OS environments
  • Basic understanding of cloud-based discovery (internal & external) and discovery for other CI types.
  • Understanding about CMDB discovery and their error resolution based on Service Mapping errors and issues.
  • Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc. to support the service mapping process.
  • Hands-on knowledge on ServiceNow version migration/upgradation and UAT testing.
  • Participates in platform upgrade planning, testing, and validation.
  • Strong knowledge of ServiceNow modules such as Service Mapping, CMDB, Incident, Change.
  • Fundamental knowledge of ServiceNow Event Management module and other ITSM modules.
  • Exposure to third-party tools for integrations like SCCM, Orchestration, Qualys, Orion and similar tool set.
  • Scripting knowledge for customization (good to have) not mandatory as we have other in house developers.
  • May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
  • Create/Maintain ServiceNow Mapping documentation/standard operating procedures.
  • Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

Qualifications Bachelor degree in Computer Science or a related discipline and at least 10 to 12 years of related experience as a ServiceNow Service Mapping/Discovery SME
  • Candidate much have very good understanding of IT Infrastructure domain
  • Strong analytical, communication and technical skills.
  • Strong experience with out of box functionalities and supporting version upgrades efforts

Certifications Preferred:
  • ServiceNow: Service Mapping, Discovery, CMDB, Implementation, Admin
  • ITSM/CMDB/ITOM Certifications
  • Industry certifications (CCNA, CompTIA N+ or A+, Oracle, Public cloud, etc)

Location: Chicago, ILREMOTE TILL OFFICE OPENS

  • ID: #22841357
  • State: Illinois Chicago 60290 Chicago USA
  • City: Chicago
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-16
  • Deadline: 2022-01-11
  • Category: Et cetera