Sr Account Manager

The Senior Account Manager will own driving success for a defined portion of our customer base. This role includes responsibilities for account activities (e.g. adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). Through relationships and deep account knowledge, the Senior Account Manager brings higher value to their customers, helping them work smarter through VMS product and service solutions. They are responsible for managing customer relationships, as well as developing new business from existing customers. This position reports to the Vice President, Account Management, and requires periodic travel to customer sites, industry conferences, and to attend meetings/training.  About the Day to Day Responsibilities of the Role Book-of-Business Management Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities; Earn the role of trusted adviser by demonstrating a thorough understanding of VMS’s solutions and matching these solutions to customer needs. Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and cross-sell other core VMS products into the account. Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers. Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments. Possess a thorough understanding of competitor’s products and services and can distinguish us from the competition; make recommendations for new marketing or product opportunities. Maintain knowledge and awareness of key industry trends and best practices. Strategy & Sales Planning Quota carrying position; provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of VMS solutions. Manage contracts, as well as volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth. Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content. Teamwork & Collaboration Collaborate with internal marketing, analytics, and technology teams to communicate requirements and opportunities for this channel and targeted accounts. Effectively coordinate internal resources to drive towards customer success outcomes as well as to support solution design, proposal development, pricing, contract negotiations, and implementation of solutions. Provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines. Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities. All other duties assigned