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We Are HiringThe newly formed Ascension Design team is looking for an experienced Service Designer to join us in designing the future of people-centered healthcare. This position can be based out of St. Louis, Chicago, or Austin. The Ascension Studio exists to create transformative technology-enabled services and experiences for Ascension and those we serve.This includes collaborating to:Research to fully understand current state experience, uncover latent user needs, and identify transformative opportunities
Frame and communicate strategic vision
Design and deliver best-in-class, omnichannel services for consumers, clinicians, and associates
Develop and launch bespoke software and technology solutions
What You Will DoThis role is responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more. Expert capability in assessing service journeys, creating journey maps and service blueprints, and the use of human-centered design methods are critical to this role. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics. The work of the team is anchored in human-centered design methodology and includes research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, operations, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience. Your role will be part of the early formation of the interdisciplinary Design team, and you will help to put best practices in Service Design in place for the team. You will teach your peers and mentor less experienced designers, and you will be part of bringing design and design thinking to non-design colleagues across the organization. Please include a link or a copy of your portfolio in your application. Responsibilities: Lead strategic service design initiatives from conception to execution
Establish service design best practices and support service design team development ● Represent service design capabilities with colleagues across the organization
Skills and Knowledge
Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
A strong portfolio of work in service design, showcasing experience across the span of the design process
Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
Collaborating with colleagues to generate many possible design solutions ● Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
Conducting feedback discussions with users and internal stakeholders to refine concepts ● Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more.
Excellent interdisciplinary team collaboration skills, including team leadership
What You Will NeedEducation:High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
Work Experience: 3 years of experience required. 5 years of experience preferred. 1 year of leadership or management experience preferred.Additional PreferencesLicensure / Certification / Registration: Required Credentials : none
Education : Bachelor's or Master's degree in relevant design field preferred, although High school degree/GED + substantial work experience will be considered.
Work Experience : 5+ years professional design experience required. Must have a strong portfolio that visually showcases strength and diversity of work.
Why Join Our TeamWhen you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.Equal Employment Opportunity EmployerAscension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdf)
Full-time